Terms of Use
Legal Statement
Your access to and use of the Site is subject to the following terms and conditions and all applicable laws. By accessing and browsing the Site, you accept, without limitation or qualification, the Terms and Conditions and acknowledge that any other agreements between you and Novartis Consumer Health, Inc. ("NCH") are superseded and of no force or effect.
Terms and Conditions
1. You may freely browse the Site, but you may only download information from this Site, including any text, images, audio, and video (the "Information") for non-commercial personal use. You may not, however, distribute, modify, transmit, reuse, repost, or use the Information for public or commercial purposes, without written permission of NCH.
2. You must retain and reproduce each and every copyright notice or other proprietary rights notice contained in any NCH Information you download. You may not, however, distribute, modify, transmit, reuse, report, or use the content of the Site for public or commercial purposes, including the text, images, audio, and video without written permission of NCH. You should assume that everything you see or read on the Site is copyrighted unless otherwise noted and may not be used except as provided in these Terms and Conditions or in the text on the Site without the written permission of NCH. NCH neither warrants nor represents that your use of materials displayed on the Site will not infringe rights of third parties not owned by or affiliated with NCH.
3. With the exception of the foregoing limited authorization, no license to or right in the Information, or any copyright of NCH or of any other party is granted or conferred to you.
4. This NCH Site may contain or reference trademarks, patents, proprietary information, technologies, products, processes or other proprietary rights of NCH and/or other parties. No license to or right in any such trademarks, patents, trade secrets, technologies, products processes and other proprietary rights of NCH and/or other parties is granted to or conferred upon you.
5. While NCH uses reasonable efforts to include accurate and up to date information in the Site, NCH makes no warranties or representations as to the accuracy of the Information. NCH assumes no liability or responsibility for any errors or omissions in the content of the Site. In particular, NCH will not be liable for the accuracy, completeness, adequacy, timeliness, or comprehensiveness of the Information contained on the Site. ALL NCH INFORMATION IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. NCH also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video or audio from the Site. NCH reserves the right to interrupt or discontinue any or all of the functionality of its Site. NCH does not accept responsibility or liability whatsoever for any interruption or discontinuance of any or all functionality of its Site, whether the result of actions or omissions of an entity of NCH or a third party.
6. Except for information covered by our Privacy Policy, any communication or material you transmit to the Site by electronic mail or otherwise, including any data, questions, comments, suggestions or the like is, and will be treated as, nonconfidential and nonproprietary. Anything you transmit or post becomes the property of NCH or its affiliates and may be used for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, NCH is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the Site for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information.
7. NCH Information may contain technical inaccuracies or typographical errors. NCH reserves the right to make changes, corrections and/or improvements to NCH Information, and to the product and programs described in such information, at any time without notice.
8. This NCH Internet Site may contain information on its worldwide products and services, not all of which are available in every location. A reference to a NCH product or service on a NCH Internet site does not imply that such product or service is or will be available in your location.
9. Because NCH has no control over and does not endorse any of the sites to which the Site is linked and because NCH has not reviewed any or all of the sites to which the Site is linked, you acknowledge that NCH is not responsible for the content of any off-Site pages or any other sites linked to the Site. Your linking to the Site, off-Site pages or other sites is at your own risk and without the permission of NCH. By making use of any such links, you understand that the legal statement and privacy policy of the linked site will apply and which may be different from those of NCH.
10. NCH accepts no liability for links from us to others, and in particular we are not responsible for the accuracy or legality of the content thereof. We accept no liability deriving from a breach or omission in the privacy policy of third parties.
11. Although NCH may from time to time monitor or review discussions, chats, postings, transmission, bulletin boards, and the like on the Site, NCH is under no obligation to do so and assumes no responsibility or liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information within such locations on the Site. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. NCH will fully cooperate with any law enforcement authorities or court order requesting or directing NCH to disclose the identity of anyone posting any such information or materials.
12. If NCH becomes aware that you have violated any of the Terms and Conditions contained in this Legal Statement, NCH may immediately take corrective action including preventing the user from using the services offered by NCH and take down any information, data and content put on the Site by the user, at any moment and without notice. NCH does not accept any liability derived from this action.
13. NCH may at any time revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current Terms and Conditions to which you are bound.
14. Links to this Site are permitted only to the home page. You may not link to any other pages without the prior written consent of NCH.
15. Framing of this Site by sites or site elements of parties not part of the NCH Group is not permitted. In-line linking or any other manner of incorporating parts of this Site in sites of parties not part of NCH is equally prohibited.
16. You will indemnify NCH, save harmless, from and against any and all claims, damages, losses, liabilities, suits, actions, demands, proceedings, (whether legal or administrative) and expenses arising out of or relating to any use of any discussions, chats, postings, transmissions, bulletin boards, and the like contained on this Site, including any that may arise from a violation of this notice. Such claims shall include, but shall not be limited to, claims based upon trademark, service mark, trade name, copyright and patent infringement, trademark dilution, tortuous interference with contract or prospective business relations, unfair competition, defamation or injury to reputation, misrepresentation or breach of warranty or other injuries or damage to business.
Privacy Policy
Novartis Consumer Health Inc. Website Privacy Policy
This Policy is a statement of our general privacy policy and practices governing the ways in which we collect, hold and use information about individual persons. Our privacy policy is easy to find as it is located on our homepage and each page of this website. Where personal data is requested, further explanation may be provided, where appropriate, as to the purposes for which the data will be used. This Policy, coupled with any supplementary explanation, is designed to provide privacy protection tailored to the individual visitor to, or user of, this website.
1. Pledge on Privacy
The term "personal data" as used in this Policy refers to information such as your name, birth date, e-mail address or mailing address, that can be used to identify you. Novartis Consumer Health Inc. ("NCH") will not process your personal data without your consent.
In processing your personal data, we pledge to fully comply with internationally recognized standards of privacy protection. In so doing, we ensure compliance by our staff with strict standards of security and confidentiality.
The next sections explain how and when we collect personal data from you.
2. Intended Use of Personal Data
Most of our services do not require any form of registration, allowing you to visit our site without telling us who you are. However, some services may require registration. When you register with us, you may need to complete certain fields. In these situations, if you chose to withhold any personal data requested by us, it may not be possible for you to gain access to certain parts of the site and for us to respond to your query.
NCH processes personal data for specific and limited purposes which we inform you about when we ask you for information. For example, we may collect and use personal data to provide you with products or services, to bill you for products and services you request, to market products and services which we think may be of interest to you, or to communicate with you for other purposes. Information you send to our customer service department is used only to help resolve your problem and is otherwise kept private.
NCH keeps your data only for as long as is reasonably needed for such purposes and in accordance with any applicable legal or ethical reporting or documentation retention requirements.
3. Non-Disclosure of Information
NCH will not sell, share or otherwise distribute your personal data to third parties outside the Novartis Group of Companies. However, personal data may occasionally be transferred to third parties who act for or on behalf of NCH, or in connection with the business of NCH, for further processing in accordance with the purpose(s) for which the data was originally collected.
Where disclosure of personal data to a third party occurs we will endeavor to ensure that the processing is performed in accordance with the purposes and within the limits under which the data was originally collected. Such third parties may operate under different privacy policies. In the event that this website is closed down, all personal data will be destroyed or you will be notified of any new manner of use of the data so you may revoke your consent of the use of this data.
4. Right of Access
You have the right to access and update your personal data or to require their deletion. We endeavor to ensure that personal data is up-to-date, accurate, and complete. If you wish to access or correct your personal data held by us, please call 1-800-452-0051. Your requests will be dealt with in a prompt and proper manner. No charge will be levied for complying with a correction request, however, for all other requests, NCH may charge a small fee to cover its costs. Requests to delete personal data will be subject to any applicable legal and ethical reporting or document filing or retention obligations imposed on NCH.
5. Security and Confidentiality
To ensure the security and confidentiality of personal data that NCH collects on-line, NCH uses data networks protected, inter alias, by industry standard firewall and password protection. Access to personal data is restricted to those employees who have a need to use the data and who have been trained to handle such data properly and observe strict standards of confidentiality. If an employee breaches our policies and procedures he/she will be disciplined accordingly. Staff compliance with our policies and procedures is regularly audited and reviewed. While we cannot guarantee against any loss, misuse or alteration to data, we try to prevent such unfortunate occurrences.
6. Data Transfer Abroad
We may transfer your data to one of NCH's databases outside your country of domicile. If the level of privacy protection in a country does not afford an adequate level of privacy protection, we will ensure that data transfers to NCH databases in that country are adequately protected and that the transfer of data to third parties in such countries will not occur unless we obtain your express consent to such transfer in advance.
7. Anonymous Data and "Cookies"
Most of the information that NCH collects from its website(s) is anonymous information, such as the pages you visit and searches you perform. When you visit our website, we do not collect any personal data from you unless otherwise authorized by you.
Anonymous information is processed by NCH to help improve the contents of the site and to compile aggregate statistics about individuals using our site for internal, market research purposes. In so doing, NCH may install "cookies" that collect the first level domain name of the user (e.g., "bigmail.com" from and e-mail address of john@bigmail.com) and that date and time of the access. "Cookies" by themselves cannot be used to discover the identity of the user. A "cookie" is a small piece of information which is sent to your browser and stored on your computer's hard drive. "Cookies" do not damage your computer. You can set your browser to notify you when you receive a "cookie," this will enable you to decide if you want to accept it or not.
8. Spamming
NCH does not condone "spamming." Spamming is defined as sending unsolicited e-mails, usually of a commercial nature, in large numbers and repeatedly to individuals with whom the sender has had no previous contact or who have declined to receive such communications.
In contrast, where NCH believes that certain product, health, or other information is of importance to you it reserves the right to inform you by e-mail whilst giving you the choice of opting out of such service.
9. Personal Information and Children
NCH will not knowingly collect, use or disclose personal data from a minor under the age of 13, without obtaining prior consent from a person with parental responsibility (e.g., a parent or guardian) through direct off-line contact. We will provide the parent with (a) notice of the specific types of personal data being collected from the minor, and (b) the opportunity to object to any further collection, use, or storage of such information. NCH abides by laws designed to protect children.
10. Links to Other Sites
This Privacy Policy applies only to this website to the exclusion of third party websites. NCH may provide links to other websites which we believe may be of interest to our visitors. We aim to ensure that such websites are of the highest standard. However, due to the nature of the World Wide Web, NCH cannot guarantee the standards of every website link it provides to be responsible for the contents of non-NCH sites.
11. Contact NCH
If you have any queries or complaints about our compliance with this Privacy Policy, or if you would like to make any recommendations or comments to improve the quality of our Privacy Policy, please contact the webmaster. This privacy policy is effective as of January 1, 2001. We aim to constantly improve the tools available to you to manage the data that you provide to us. Please refer to this page from time to time to review these other new features.