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Privacy Policy | Contact Us | Product Locator

This website is intended for residents of the United States only. Use of this website is subject to our Terms of use. © 2014 Novartis Consumer Health Inc.
All rights reserved.

Terms of Use

These Terms of Use apply to use of this website and portions of other websites which are sponsored by Novartis Consumer Health, Inc. ("NCH") Group entity controlling this and which hyper link to these Terms of Use. Owners of such other websites may have their own additional terms of use. Please note that corporate affiliates of NCH have their own Terms of Use.

1. Rules for Use of this Site, Acceptance of Rules, and Rules Revisions.
When you visit this Site, you are agreeing to abide by these Terms of Use. NCH may update these Terms of Use at any time. Because updates will apply to your use of this site, you should visit this page from time to time to review the current Terms of Use.

2. Medical Information/Conditions.
Product information on this web site is provided by NCH for general information purposes only. It is not intended to provide complete medical information. You should always obtain complete medical information from your prescribing physician or other healthcare advisor. SHOULD YOU HAVE A MEDICAL CONDITION, PROMPTLY SEE YOUR OWN MEDICAL DOCTOR OR HEALTH CARE PROVIDER. WE DO NOT OFFER PERSONALIZED MEDICAL DIAGNOSIS OR PATIENT-SPECIFIC TREATMENT ADVICE. Many medicines and medical devices are available only by prescription. Medical professionals may obtain complete medical information from the product's package insert.

3. Worldwide Products.
Some products discussed here may not be available in all countries or under the same Trade Mark. The products referred to on this Site may be subject to different regulatory requirements depending on the country of use. Consequently, visitors may be notified that this Site, or certain sections of this Site, are intended only for certain kinds of expert users or only for audiences in certain countries. Information on these products may vary by country. Site visitors should check with local medical resources and regulatory authorities for information appropriate to your country.

4. Use of Information.
You may only download or use information from this Site, including any text, images, audio, and video for your own non-commercial use. You may not use or reuse this information for commercial purposes, without written permission of NCH. You must retain and reproduce every copyright notice or other proprietary rights notice contained with any material you download. You should assume that everything you see or read on this Site is copyrighted unless otherwise noted and may not be used without the written permission of NCH. NCH neither warrants nor represents that your use of materials displayed on the Site will not infringe rights of third parties not owned by or affiliated with NCH. Except for this limited authorization, NCH gives you no license to or right in the Information.

5. Trademarks/Proprietary Rights.
Unless otherwise noted, you should assume that all product names appearing on this Site, whether or not appearing in large print or with the trademark symbol are trademarks of Novartis. This Site may also contain or reference patents, proprietary information, technologies, products, processes or other proprietary rights of NCH and/or other parties. No license to or right in any such trademarks, patents, trade secrets, technologies, products, processes and other proprietary rights of NCH and/or other parties is granted to or conferred upon you.

6. Information You Supply To Us.
Except for information covered by our Privacy Policy, anything you send to the Site will be treated as non-confidential. Anything you send becomes the property of NCH for all purposes. Furthermore, NCH is free to use, without compensation to you, any ideas you send to the Site.

7. Disclaimer of Warranties.
While NCH uses reasonable efforts to ensure that information on this Site is accurate and up to date, the information nevertheless may have inaccuracies or errors. NCH reserves the right to make changes to the information, and to the products and programs described in such information, or to discontinue this Site, at any time without notice. NCH makes no warranties or representations as to the accuracy of any of the Information. NCH assumes no liability or responsibility for any errors or omissions in the content of the Site. ALL INFORMATION IS PROVIDED "AS IS." NOVARTIS PROVIDES NO WARRANTIES ABOUT THE COMPLETENESS OR ACCURACY OF THE INFORMATION ON THIS SITE OR ITS POSSIBLE USES. CONSEQUENTLY, THE INFORMATION SHOULD BE CAREFULLY EVALUATED BY SITE VISITORS. NEITHER NCH, NOR ANY OTHER NOVARTIS GROUP COMPANY, NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THIS SITE TO YOU SHALL BE LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT OR PUNITIVE DAMAGES ARISING OUT OF ACCESS TO, USE OF OR INABILITY TO USE THIS SITE, OR ANY ERRORS OR OMISSIONS IN THE CONTENT OF THE SITE. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. NCH also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to this Site.

8. Links To Other Sites.
Links to third-party sites may be provided for the interest or convenience of visitors to this Site, but are not an endorsement of those sites. We will try to inform you when you are leaving this Site that the terms of use and privacy policy of the third-party site may be different. However, NCH accepts no liability for the accuracy or legality of the content on any third-party sites. We accept no liability regarding the third party's privacy practices.

9. Postings To This Site.
NCH does not commit to monitor or review discussions, postings, and the like on this Site. It accepts no responsibility or liability arising from posted content. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. NCH WILL FULLY COOPERATE WITH ANY LAW ENFORCEMENT AUTHORITIES OR COURT ORDER REQUESTING OR DIRECTING NCH TO DISCLOSE THE IDENTITY OF ANYONE POSTING ANY SUCH INFORMATION OR MATERIALS. As we deem appropriate, we may immediately, and without notice, take corrective action, including preventing the user from using the Site and removing any information, data and content put on the Site by the user.

Privacy Policy

This Privacy Statement describes the ways in which we, Novartis Consumer Health, Inc. ("NCH") collect, hold and use information about individual persons who visit this website. BY USING THIS WEBSITE, YOU CONSENT TO THE COLLECTION AND USE OF INFORMATION AS SET FORTH IN THIS PRIVACY POLICY. YOU ALSO ACKNOWLEDGE THAT NOVARTIS AG MAY PERIODICALLY CHANGE, MODIFY, ADD OR REMOVE OR OTHERWISE UPDATE THIS PRIVACY POLICY AT ITS DISCRETION, WITHOUT PRIOR NOTIFICATION. However, we will always handle your Personal Information in accordance with the Privacy Policy that was in effect at the time of collection. It is our intention to post changes to our privacy policy on this page so that you are fully informed concerning the types of information we are gathering, how we use it, and under what circumstances it may be disclosed. Our Privacy Policy is located on our homepage and is also available on any page where Personal Data are requested. At such data collection points, further explanation may be provided, where appropriate, as to the purposes for which the data will be used.

1. Pledge on privacy
The term "Personal Data" as used in this Privacy Policy refers to information such as your name, birth date, e-mail address, mailing address, or telephone number that can be used to identify you. Generally, we will only process your Personal Data as described in this Privacy Policy. However, we reserve the right, to conduct additional processing to the extent permitted or required by law, or in support of any legal or criminal investigation. The next sections explain how and when we collect Personal Data from you.

2. Intended use of Personal Data
Most of our services do not require any form of registration, allowing you to visit our site without telling us who you are. However, some services may require you to provide us with Personal Data. In these situations, if you choose to withhold any Personal Data requested by us, it may not be possible for you to gain access to certain parts of the site and for us to respond to your query.

We may collect and use Personal Data to provide you with products or services, to bill you for products and services you request, to market products and services which we think may be of interest to you, or to communicate with you for other purposes which are evident from the circumstances or about which we inform you when we collect Personal Data from you.

3. Non-Disclosure of Personal Data
We will not sell, share, or otherwise distribute your Personal Data to third parties except as provided in this Privacy Policy. We may disclose your Personal Data to other Novartis affiliates worldwide that agree to treat it in accordance with this Privacy Policy. Personal Data may also be transferred to third parties who act for or on our behalf, for further processing in accordance with the purpose(s) for which the data were originally collected or may otherwise be lawfully processed, such as services delivery, evaluating the usefulness of this website, marketing, data management or technical support. These third parties have contracted with us to only use Personal Data for the agreed upon purpose, and not to sell your Personal Information to third parties, and not to disclose it to third parties except as may be required by law, as permitted by us or as stated in this Privacy Policy.

Personal Data collected from you may also be transferred to a third party in the event that the business of this site or a part of it and the customer data connected with it is sold, assigned or transferred, in which case we would require the buyer, assignee or transferee to treat Personal Data in accordance with this Privacy Policy. Also, Personal Data may be disclosed to a third party if we are required to do so because of an applicable law, court order or governmental regulation, or if such disclosure is otherwise necessary in support of any criminal or other legal investigation or proceeding here or abroad.

4. Right of access, correction and objection
Whenever we process Personal Data, we take reasonable steps to ensure that your Personal Data is kept accurate and up-to date for the purposes for which it was collected. We will provide you with the ability to object to the processing of your Personal Data if such processing is not reasonably required for a legitimate business purpose as described in this policy or our compliance with law. In the case of electronic direct marketing, we will provide you with a method to opt out of receiving further marketing materials or with a method to opt in if required by law. Requests to delete personal data will be subject to any applicable legal and ethical reporting or document filing or retention obligations imposed on us.

5. Security and confidentiality
To ensure the security and confidentiality of Personal Data that we collect online, we use data networks protected, inter alia, by industry standard firewall and password protection. In the course of handling your Personal Data, we take measures reasonably designed to protect that information from loss, misuse, unauthorized access, disclosure, alteration or destruction.

6. Data transfer abroad
We are part of the Novartis Group which is a global group of companies and has databases in different countries, some of which are operated by the local Novartis Group Company, and some of which are operated by third parties on behalf of the local Novartis Group Company. We may transfer your data to one of the Group's databases outside your country of domicile, potentially including countries which may not require an adequate level of protection for your Personal Data compared with that provided in your country.

7. "Cookies" and internet tags
We may collect and process information about your visit to this website, such as the pages you visit, the website you came from and some of the searches you perform. Such information is used by us to help improve the contents of the site and to compile aggregate statistics about individuals using our site for internal, market research purposes. In doing this, we may install "cookies" that collect the domain name of the user, your internet service provider, your operating system, and the date and time of access. A "cookie" is a small piece of information which is sent to your browser and stored on your computer's hard drive. Cookies do not damage your computer. You can set your browser to notify you when you receive a "cookie," this will enable you to decide if you want to accept it or not. We would like to inform you, however, that if you do not accept you may not be able to use all functionality of your browser software. We may obtain the services of outside parties to assist us in collecting and processing the information described in this Section.

Occasionally, we may use internet tags (also known as action tags, single-pixel GIFs, clear GIFs, invisible GIFs and 1-by-1 GIFs) and cookies at this site and may deploy these tags/cookies through a third-party advertising partner or a web analytical service partner which may be located and store the respective information (including your IP-address) in a foreign country. These tags /cookies are placed on both online advertisements that bring users to this site and on different pages of this site. We use this technology to measure the visitors' responses to our sites and the effectiveness of our advertising campaigns (including how many times a page is opened and which information is consulted) as well as to evaluate your use of this website. The third-party partner or the web analytical service partner may be able to collect data about visitors to our and other sites because of these internet tags/cookies, may compose reports regarding the website's activity for us and may provide further services which are related to the use of the website and the internet. They may provide such information to other parties if there is a legal requirement that they do so or if they hire the other parties to process information on their behalf. If you would like more information about web tags and cookies associated with on-line advertising or to opt-out of third party collection of this information, please visit the Network Advertising Initiative website http://www.networkadvertising.org.

8. Personal information and children
Most of the services available on this site are intended for persons 18 years of age and older. Any individual who requests information about a medicine indicated for use in children must be 18 or over. We will not knowingly collect, use or disclose Personal Data from a minor under the age of 18, without obtaining prior consent from a person with parental responsibility (e.g., a parent or guardian) through direct off-line contact. We will provide the parent with (i) notice of the specific types of personal data being collected from the minor, and (ii) the opportunity to object to any further collection, use, or storage of such information. We abide by laws designed to protect children.

9. Links to other sites
This Privacy Policy applies only to this website, and not to websites owned by third parties. We may provide links to other websites which we believe may be of interest to our visitors. We aim to ensure that such websites are of the highest standard. However, due to the nature of the internet, we cannot guarantee the privacy standards of websites to which we link or be responsible for the contents of sites other than this one, and this Privacy Policy is not intended to be applicable to any linked, non-Novartis site.

10. Contact us
If you have any queries or complaints about our compliance with this Privacy Policy, or if you would like to make any recommendations or comments to improve the quality of our Privacy Policy, please contact at 1-800-452-0051.

This privacy policy is last updated on October 2011. We aim to constantly improve the tools available to you to manage the data that you provide to us. Please refer to this page from time to time to review these and other new features.

Cookie Policy

Cookies and internet tags

In order to access and use this Website, you must have positively accepted to receive cookies.

What are cookies?

Cookies are small text files that are placed on your computer or other web accessing devices by our Websites. These cookies allow us to distinguish you from other users of our Website, which helps us to provide you with an enhanced experience when you browse our Website and also allows us to improve our Website.

The types of cookies we use and why we use them

We use cookies on this Website to:
(a) Direct you to the relevant sections on the Website.
(b) Make sure the Website delivers a consistent look across different browsers and devices.
(c) Remember your log-in details, if you are a registered user.
(d) Ensure you are secure when logged in.
(e) Enable complex areas of the Website to function.
(f) Track anonymized aggregate statistics about visits to the site to help us improve site performance.

In doing this, we may install cookies that collect the domain name of the user, the internet service provider, the operating system, and the date and time of access.

The table below explains the generic types of cookies we use and their purpose. We only use first party cookies.

Cookies type Purpose
First party cookies Cookies set by the website being visited by the user (the website displayed in the URL window).
Session cookies Cookies that expire at the end of a browser session (starting with the time when a user opens the browser window, and finishing when the user exists the browser).
Persistent cookies Cookies that "persist" in the device after the end of a browser session and therefore can allow the preferences or actions of the user to be remembered when the site is revisited.

Our third-party partners, hosting service provider and/or the web-analytical service partner may collect data about your use of this Website because of these anonymized internet tags/cookies, and may compose reports regarding the Website's activity for us and may provide further services which are related to the use of the Website and the internet. They may provide such information to other parties if there is a legal requirement that they do so, or if they hire other parties to process information on their behalf.

If you would like more information about web tags and cookies associated with online advertising or to opt-out of third-party collection of this information, please visit the Network Advertising Initiative website at: http://www.networkadvertising.org.

Using your browser settings to control and delete cookies

Most web browsers allow control of most cookies through the browser settings. You can set your browser to notify you when you receive a cookie, this will enable you to decide if you want to accept it or not. However, if you do not accept you may not be able to use all functionality of your browser software.

To find out more about cookies, including how to see what cookies have been set and how to manage the delete them, visit http://www.allaboutcookies.org.